Restrictions and exclusions for the klarify.me Home Allergy Test
Unused test kit - not yet shipped
To receive a full refund for your unused Home Allergy Test kit, you must notify us within thirty 30 days of placing your order that you are requesting your money back. Please ensure that you confirm that you have not yet opened your Home Allergy Test kit nor shipped your blood sample to our partner laboratory. We care about your experience so please let us know why you are returning your Home Allergy Test and what we can do to improve.
Used test kit - already shipped
You will not qualify for a refund if you have already used your Home Allergy Test kit and shipped your blood sample to our partner lab. If you are experiencing any problems when using the kit, sending the blood sample or understanding your results, please reach out to us and we will always do our best to help you.
If you have noticed that something within your Home Allergy Test kit is broken, please photograph the item and attach it to the relevant section on our request form, alongside your details and the activation code that you will find in your kit.